This summary is for convenience only — the full Terms below are what binds us both.
How the Club works. You buy a Plan; the App generates redemption codes (or an equivalent in-app mechanism) which you present at a Participating Outlet; the Outlet applies your Plan discount to the Outlet’s own price of the Participating Product; each redemption consumes one Cup from your Plan balance. The discount is per item — you can redeem several Cups in one order, within any Daily Limit; each Outlet’s eligible products and conditions are shown in the App and may differ between Outlets.
1.1 Coffex is operated by Orikka Limited, a limited liability company registered in the Masdar City Free Zone, Abu Dhabi, United Arab Emirates, licence No. MC 13554, registered address: Smart Station - First Floor, Incubator Building, Masdar City, Abu Dhabi, United Arab Emirates, or by an affiliated group company (including a company under common holding ownership) or successor entity to which operation of the Service is transferred (clause 19.2). The company operating the Service from time to time is the contracting entity under these Terms (“Coffex”, “we”, “us”, “our”).
1.2 These Terms of Service (the “Terms”) are a binding agreement between you and us. They govern your access to and use of the Coffex mobile application and our web portal at https://www.coffex.club and https://www.coffex.ae (together, the “App”), the Coffex membership club (the “Club”) and all related services (together, the “Service”).
1.3 By creating an account, purchasing a Plan or otherwise using the Service, you accept these Terms. If you do not agree, do not use the Service.
1.4 The following documents form part of your agreement with us and are incorporated by reference:
1.5 Data protection, data retention (including retention for fraud- and abuse-prevention) and cookies are governed by the Privacy Policy, not these Terms.
2.1 In these Terms:
2.2 How the Club works. You buy a Plan; the App generates redemption codes (or an equivalent in-app mechanism) which you present at a Participating Outlet; the Outlet applies your Plan discount to the Outlet’s own price of the Participating Product; each redemption consumes one Cup from your Plan balance.
2.3 Outlets set their own prices. Prices of products at Participating Outlets are set and may be changed by the Outlets themselves. Your Plan gives a discount against the Outlet’s price at the time of redemption; we do not control, and do not guarantee, Outlet pricing.
2.4 How the discount applies. The Plan discount is applied per item, not per order: each Cup gives the Plan discount on one unit of one Participating Product, against the Outlet’s own current price of that product (clause 2.3). Anything else in your order — including products not listed as Participating Products at that Outlet — is charged at the Outlet’s normal prices. You may redeem several Cups in one order or visit, whether for different Participating Products or for several units of the same product, provided your remaining Cup balance and any Daily Limit are not exceeded; each unit discounted consumes one Cup.
2.5 Placing an order; orders are final. You place an order in the App at a specific Participating Outlet, having located it by scanning the QR code displayed at the Outlet or by selecting the Outlet on the map in the App. It is your responsibility to check that you have selected the correct Outlet (including its name), and to review the applicable conditions (clause 8.5), before creating the order. Once the order is created and a redemption code is issued, the order cannot be cancelled, changed or reversed, and the corresponding Cup(s) are consumed, whether or not the code is presented. If an Outlet wrongly refuses a valid code, clause 8.4 applies.
2.6 Savings estimates. The App may display estimated or potential savings (for example, how much you might save with a Plan, or have saved on your redemptions). Such figures are indicative and for orientation only: they are based on Outlet prices and assumptions current at the time of calculation, may be inaccurate or out of date, and are not guaranteed and do not form part of your contract. Your actual saving depends on the Outlets, products, conditions and prices at the time of each redemption.
3.1 Eligibility; one account per person. You must be at least 18 years old and capable of entering a binding contract. Each Member may hold one account only. Accounts are registered to, and identified by, a verified mobile phone number; for the purposes of these Terms (including free trials and referral benefits) we may treat accounts registered to the same person, or created to circumvent per-person limits, as one.
3.2 Your account, your responsibility. You must keep your login credentials secure. If you permit any other person to log in under your profile, you remain fully responsible for everything done under your account, and Cups under your Plan operate as a shared balance consumed by anyone you have allowed to use your profile. Redemptions by such persons are treated as redemptions by you.
3.3 Accurate information. You must provide accurate registration information and keep it up to date. We may suspend the account if the information is false or outdated.
3.4 No commercial use; no resale or transfer. The Service and your membership are for personal use only. You must not sell, resell, rent out, barter, trade or transfer for compensation your Plan, Cups, discounts or redemption codes, systematically share access to them, or use the Club for any commercial or advertising purpose.
4.1 Plan types. We may offer several types of Plans. We are free to define, add, modify, replace or withdraw Plan types, their parameters and their prices at any time and without prior notification. Changes do not affect the parameters of a Plan you have already paid for, for its current paid period (subject to clause 8).
4.2 Plan parameters. Each Plan has (a) a duration in months, (b) a number of Cups, (c) a discount level, and may have (d) a Daily Limit and (e) other conditions — all as published on the Plans Page at the time of purchase or, in the case of Outlet- and product-specific conditions, shown in the Outlet description in the App before you place an order (clause 8.5). The parameters in (a)–(d) — the discount level, the duration, the total number of Cups and the Daily Limit — are the key parameters of your Plan and remain fixed for its current paid period (clause 4.1). Individual Outlets may attach their own restrictions and conditions (clause 8.5), which may change at any time, including after you have purchased a Plan; we do not guarantee that they will remain unchanged for the whole Plan duration. Provided the minimum service level in clause 8.2 is met, such changes do not affect the validity of your Plan, and the Service is deemed provided in full.
4.3 When a Plan ends. A Plan ends when either its duration expires or its Cups are fully used — whichever happens first.
4.4 When it ends, it renews. On the earlier of those two events the Plan renews automatically under clause 6, unless auto-renewal has been switched off or a queued downgrade Plan applies (clause 7.3).
4.5 No carry-over. Unused Cups and unused time lapse at the end of a Plan and do not carry over into the renewed Plan or into any subsequent Plan (including a Plan taking effect after an upgrade or downgrade under clause 7), and are not compensated in money.
Worked examples (1-month / 20-Cup Plan):
Example A — you use all 20 Cups by day 18: the Plan ends on day 18, the renewal price is charged, and a fresh 1-month / 20-Cup Plan starts immediately.
Example B — the month ends with 12 Cups used: the Plan ends on expiry of the month, the 8 unused Cups lapse, the renewal price is charged, and a fresh Plan starts.
5.1 Currency and VAT. Prices are stated in UAE dirhams (AED) and include VAT. For each charge we issue a receipt (a simplified tax invoice) showing the VAT amount, delivered electronically in the App and/or by email, in accordance with UAE VAT legislation. Our Tax Registration Number will be provided in receipt.
5.2 Payment authorisation. By purchasing a Plan you authorise us (and our payment processor) to charge your registered payment method for the Plan price and, while auto-renewal is on, for each renewal under clause 6.
5.3 Failed payments. If a renewal charge fails, we may retry it, and we may suspend the Plan benefits until payment succeeds. Access resumes on successful payment. You are responsible for keeping a valid payment method registered.
5.4 Nature of Plans; how payments are taken. Plans are memberships giving discounts on physical products purchased and consumed at physical Participating Outlets — that is, goods and services consumed outside the App. Plans are not digital content, digital services or digital subscriptions, and are not sold by, or through the billing systems of, Apple Inc. or Google LLC. Consistent with Apple’s App Review Guidelines (Guideline 3.1.3(e) — goods and services consumed outside of the app) and Google Play’s Payments Policy (physical goods and services), Plan payments are collected through our own payment processor (currently Stripe) using payment methods offered in the App, which may include debit/credit cards and supported wallets such as Apple Pay or Google Pay. In-app purchase / app-store billing is not used and app-store refund mechanics do not apply to Plans.
6.1 Renewal trigger. Unless auto-renewal is switched off, each Plan renews automatically at the moment it ends under clause 4.3 (duration expired or Cups exhausted, whichever happens first).
6.2 Renewal price. The renewal is charged at the then-current price of the relevant Plan as announced on the Plans Page at the moment of renewal — unless we have explicitly offered you different renewal terms in the App (for example a personal offer), in which case the offered terms apply.
6.3 Price-change visibility. Current Plan prices are always available on the Plans Page. Where the renewal price is higher than the price you last paid, we will where reasonably practicable notify you in the App and/or by email before the renewal charge is taken.
6.4 Switching auto-renewal off. You may switch auto-renewal off at any time in the App (the switch takes effect through our payment processor’s subscription functionality), with effect from the end of the current Plan. Your Plan then simply runs to its end (duration or Cups, whichever first) and is not renewed and not charged again.
6.5 After cancellation. Switching auto-renewal off does not entitle you to a refund of the current Plan (clause 10).
7.1 Upgrade / downgrade defined. An “upgrade” is a change to a Plan with a higher discount level; a “downgrade” is a change to a Plan with a lower discount level.
7.2 Upgrades — immediate discount, queued Plan. If you upgrade, you may purchase the new Plan at any time. From the moment of purchase, the new Plan’s discount level applies immediately to your current Plan: you continue using the current Plan — its remaining Cups, duration, Daily Limit, price and other parameters — at the new discount level. The new Plan itself becomes valid only after your current Plan ends (duration or Cups, whichever first), when its own parameters apply in full. An upgrade replaces the auto-renewal of the old Plan; nothing carries over from the old Plan into the new Plan, and unused Cups and time from the old Plan lapse under clause 4.5.
7.3 Downgrades — queued. If you downgrade, you may purchase the new Plan at any time, but it becomes valid only after your current Plan ends (duration or Cups, whichever first). Until then the current Plan continues unchanged. A queued downgrade replaces the auto-renewal of the old Plan; unused Cups and time from the old Plan lapse under clause 4.5.
8.1 The list can change. The list of Participating Outlets and Participating Products is published in the App and is not guaranteed to remain the same. Outlet participation remains subject to each Outlet’s continued participation and operational capacity. We may adjust the list at any time — Outlets and products may be added, removed, increased or reduced — including during a paid Plan period. Purchasing a Plan does not guarantee that the list existing at the moment of purchase will be preserved. The conditions attaching to particular Outlets and Participating Products (clause 8.5) may likewise change at any time.
8.2 Minimum service level. By purchasing a Plan you accept that the guaranteed minimum is 3 Participating Outlets with at least 4 Participating Products each. While that minimum exists, the Service is deemed provided in full and your Plan remains valid; changes to the list above that minimum do not constitute a failure of the Service and do not give rise to refunds or compensation.
8.3 Below the minimum. If Participating Outlets/Products fall below the clause 8.2 minimum for a continuous period materially affecting your ability to use the Plan, you may contact support and clause 10.2 (remedies where we are at fault) applies.
8.4 Individual Outlet issues. Participating Outlets are independent businesses. If a listed Outlet declines to apply your discount, or you are otherwise dissatisfied with an Outlet, this is not a failure of the Service provided the clause 8.2 minimum is met (we do not guarantee the list of Outlets — clause 8.1). Please contact customer support at support@coffex.club or via the App: we will look into it with the Outlet and try to help. We are not responsible for the quality of Outlets’ products or premises.
8.5 Conditions differ by Outlet and by product. Participating Products and redemption conditions — for example eligible items, sizes or serving formats, times of day, days of the week and any other conditions — are set separately for each Outlet, and may differ from product to product within the same Outlet. They are shown in the App on the Outlet’s page and/or next to the relevant product before you place an order; it is your responsibility to review them and to place an order only if you agree with them — once an order is created it is final (clause 2.5). Conditions may change under clause 8.1. We do not guarantee that any particular product, size, time window or condition is or will remain available at any Outlet; the conditions shown in the App at the time of redemption apply.
8.6 Early-stage (“early bird”) service. The Service is offered at an early stage of its development: the number of Participating Outlets, and the range of Participating Products and conditions, are limited, and coverage may be uneven across areas. Our free-trial offers and introductory discounts from the regular Plan prices are given in recognition of this, and by purchasing a Plan or activating a trial you accept the Service on this basis. We do not guarantee that the network will grow, or when or where new Outlets will be added. Before purchasing a Plan or starting a free trial, review the Discovery page (the list and map of Participating Outlets) and the relevant Outlet pages (including each Outlet’s conditions under clause 8.5) and proceed only if the current offering meets your needs. Clauses 8.2 and 8.3 (minimum service level and remedies) are unaffected.
9.1 Discretionary. We may, at our sole discretion, offer a free trial (free days and/or free Cups) to a specific Member, announced to that Member in the App. Trial parameters are as announced. Before activating a trial, review the Discovery page and the relevant Outlets’ conditions (clauses 8.5–8.6) and activate it only if the current offering suits your needs.
9.2 Trial end and conversion. A trial ends when its free days expire or its free Cups are used up — whichever happens first — and then converts into the paid Plan announced with the trial, charged under clause 6. Where reasonably practicable, we will remind you in the App and/or by email before conversion.
9.3 Cancelling the trial. You may cancel the trial in the App at any time before it ends. To avoid the paid charge:
9.4 One trial per person. A free trial is available once per person, regardless of the number of accounts, mobile numbers or payment methods used. Obtaining or attempting to obtain additional trials (including by creating new accounts) is misuse: we may cancel the benefits, suspend or terminate the accounts involved (clause 13.2), and charge the then-current price of the corresponding Plan for benefits consumed through the misused trial.
10.1 General rule — no refunds. Except as set out in clause 10.2 or as required by mandatory provisions of UAE law, all payments are final and non-refundable: once a Plan is purchased, amounts paid are not returned, in whole or in part, including where you terminate, stop using the Service, switch auto-renewal off, or use fewer Cups than the Plan includes.
10.2 Where we are at fault. If we terminate your Plan other than for your breach, or the Service fails to meet the clause 8.2 minimum or is otherwise not provided due to reasons attributable to us (excluding clause 19.5 events), you are entitled to a remedy — at our choice, re-performance, replacement Cups/time, or a refund proportionate to the unused part of the Plan. For individual Outlet issues, clause 8.4 applies.
10.3 Statutory rights. Nothing in these Terms limits rights that UAE consumer-protection law grants you and that cannot be excluded by contract.
11.1 We may (but are not obliged to) operate a referral programme. If we do, it is announced personally via the App to authorised Members, and the rules announced with it apply. We may amend, suspend or end the referral programme at any time; earned and credited referral benefits remain valid under the announced rules. Referral benefits obtained through misuse (including self-referral via multiple accounts) may be cancelled under clause 12.
12.1 You must not: (a) use the Service fraudulently, unlawfully or contrary to these Terms; (b) abuse redemption mechanics (including automation, code sharing outside clause 3.2, or manipulation of Cups); (c) sell, resell, barter, transfer or commercially exploit discounts, Cups or membership (clause 3.4); (d) circumvent per-person limits (including trial and referral limits) through multiple accounts or numbers; (e) interfere with or damage the App, its security or its data; (f) misuse Participating Outlets’ staff or premises in connection with redemptions.
12.2 We may apply reasonable redemption limits or usage thresholds where necessary to maintain service availability or Outlets’ operational capacity, as stated on the Plans Page or announced in the App.
12.3 Misuse, fraud and technical errors. Benefits (Cups, discounts, trials, referral rewards) obtained through misuse, abuse, fraud or a technical error may be voided or cancelled. We may investigate suspected abuse and apply proportionate measures under clause 13, and in the case of misused free benefits, charge for them under clause 9.4.
13.1 By you. You may stop using the Service and close your account at any time. Clause 10 governs refunds.
13.2 By us — with cause, immediately. We may suspend or terminate your account or Plan without prior notice if: (a) you materially breach these Terms (including clauses 3, 5, 12); (b) we reasonably suspect fraud, abuse or illegal activity connected with your account; (c) a payment for the current Plan is charged back or reversed; or (d) we are required to do so by law or a competent authority.
13.3 By us — without cause. We may terminate the Service or your membership for convenience on reasonable notice; in that case clause 10.2 applies to the unused part of your Plan.
13.4 Effect. On termination your right to redeem Cups ends. Clauses intended to survive (including 10, 16, 18) survive.
14.1 Service evolution. We may change, add or remove features of the App and the Service. Clause 4.1 governs Plan changes; clause 8 governs the Outlet/product list.
14.2 Changes to these Terms. We may amend these Terms. The current version is always available in the App. For changes that are materially adverse to Members, we will give notice in the App and/or by email at least 7 days before they take effect; continued use of the Service after the effective date constitutes acceptance. If you do not accept a change, switch auto-renewal off and stop using the Service; the unamended Terms apply until your current Plan ends.
14.3 Changes required by law or by a competent authority may take effect immediately.
15.1 Licence. The App, the Coffex name, logo, content and software are owned by us or our licensors. You receive a personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, solely to enjoy the Service and in accordance with any applicable app-store usage rules. No other rights are granted.
15.2 App-store provisions. The App may be distributed through third-party application stores (each store operator, a “Store Provider”). The following applies to the extent required by the relevant Store Provider:
16.1 What we do not exclude. Nothing in these Terms excludes liability that cannot be excluded under UAE law (including liability for death, personal injury, fraud, gross negligence or wilful misconduct).
16.2 Cap. Subject to clause 16.1, our total aggregate liability to you arising out of or in connection with the Service in any 12-month period is limited to the total Plan fees you paid to us in that 12-month period.
16.3 Exclusions. Subject to clause 16.1, we are not liable for: (a) indirect or consequential loss, loss of profit, savings or data; (b) acts, omissions, products or pricing of Participating Outlets (which are independent businesses); (c) temporary unavailability, faults or delays of the App due to maintenance, networks, app stores, payment providers or other matters beyond our reasonable control; (d) your breach of these Terms or use of the Service contrary to law.
17.1 Contact. Customer support: support@coffex.club (and in-app support channels, where available).
17.2 Response times. We respond to complaints within 5 business days and aim to resolve them within 30 calendar days of receipt. Where a complaint needs longer (e.g. it involves a Participating Outlet or a payment provider), we will tell you and keep you updated.
18.1 Governing law and jurisdiction. These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the federal laws of the United Arab Emirates, including the mandatory provisions of UAE consumer-protection legislation. Pursuant to Article 5(A)(2) of Dubai Law No. 12 of 2004 (the Judicial Authority Law, as amended by Dubai Law No. 16 of 2011), you and we specifically, clearly and expressly agree in writing that, subject to clauses 18.2 and 18.3, the DIFC Courts (including, where applicable, the Small Claims Tribunal) have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.
18.2 Talk first. Before starting any proceedings, you should raise the dispute with customer support (clause 17); the parties will then attempt to resolve it through good-faith negotiation for 30 days from the complaint. Only if the dispute remains unresolved may proceedings be brought in the DIFC Courts under clause 18.1.
18.3 Your statutory rights are untouched. Nothing in this clause 18 prevents you from exercising non-waivable rights under the UAE Consumer Protection Law (Federal Law No. 15 of 2020, as amended by Federal Decree-Law No. 5 of 2023), including complaining to the Ministry of Economy or another competent consumer-protection authority.
19.1 Notices. We give notices in the App and/or to the email address registered on your account; you give notices to support@coffex.club. Notices are deemed received when displayed in the App or on delivery to the email server.
19.2 Assignment. We may assign or transfer this agreement, in whole or in part, to any subsidiary, affiliate or successor entity, wherever incorporated (including any company to which the Coffex business is transferred), without your consent; that entity will then hold all our rights and obligations under this agreement. Your rights are not materially reduced by any such transfer. You may not assign your membership.
19.3 Subcontracting. We may use subcontractors and service providers (including payment processors), but remain responsible to you for the Service.
19.4 Language. These Terms are made available in English and in Arabic within this single document, consistent with UAE consumer-protection legislation (Federal Law No. 15 of 2020, as amended, and Cabinet Resolution No. 66 of 2023). In case of any conflict between the two versions, the English version prevails, except to the extent that mandatory UAE law requires the Arabic version to prevail in dealings with UAE consumers; in proceedings before the DIFC Courts, the English version prevails.
19.5 Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control (including natural disasters, war, civil disorder, epidemics, power or telecom failures, acts of authorities, or failures of third-party networks and platforms). We will take reasonable steps to minimise the effect.
19.6 Severability. If any provision is held invalid, the remainder continues in force; the invalid provision is replaced by a valid one closest to its intent.
19.7 No waiver. Failure to enforce a provision is not a waiver of it.
19.8 Entire agreement. These Terms, together with the documents in clause 1.4, are the entire agreement between you and us regarding the Service.
Coffex — Orikka Limited
Smart Station - First Floor, Incubator Building, Masdar City, Abu Dhabi, United Arab Emirates
Licence No. MC 13554
Support: support@coffex.club | Website: https://www.coffex.club | https://www.coffex.ae